At Hosting Asia, unlimited telephone and e-mail support are free with every Shared Hosting account, for changes to your account and settings, and assistance with configuration issues. Send support requests to firstname.lastname@example.org and include your domain and any other pertinent information which will help us to locate and correct your account.
Managed dedicated hosting customer with SLA, please directly contact your assigned account manager via phone or e-mail for questions and technical support.
Please note during normal operating hours 9:00 am - 5:00 pm (Mon - Fri) you should get a rapid response to your question. After hours only support questions will be answered.